Technology, digitization and globalization are disrupting conventional business models. The design and customer experience functions are witnessing an exponential shift. In today’s rapidly evolving world, it is essential to connect with the customers to stay ahead and gain competitive advantage. The BFSI sector has experienced a turbulent period of digital disruption in the recent past. Banking and Financial Institutes needs to explore the customer expectations and needs on a deeper level with unconventional innovative solutions. It is at this point that Design Thinking in finance comes into play! Design Thinking helps Banks and Financial Institutes understand the people for whom they are designing their products or services. Design Thinking in BFSI enables the integration of technology with a human centered approach into the business strategy.
Conceived with a vision to promote a knowledge sharing and networking platform, within the BFSI Sector, the MarketsandMarkets Design Thinking Virtual Summit, scheduled to be held on 23rd-24th September 2020, is going to focus on addressing the idea of design transformation and building a design thinking culture into a business organization. Join us for the two-day virtual summit that will bring together banking and finance experts to share their experiences and insights that have enabled growth and profitability in their organization.
Registered delegates can join the event from HERE!
Customer Experience Strategy Leader, Wells Fargo
VP - Head of Design & User Experience , Prudential Financial
User Research and Insights Lead, Capital One
Digital Design Lead, Scotiabank
Executive Director Service Design| Digital Experience Design , J.P. Morgan
Director, UXDesign and Design Thinking , U.S. Bank
Head - Customer Experience, Alliances & Automation , Aditya Birla Finance
Founder and Creator , Treehouse Innovation and Sprintbase
VP Design Operations , J.P. Morgan
UX Design Systems Lead (VP), Credit Suisse
Executive Director - Head of Service Design CIB North America , J.P. Morgan
Innovation Strategist – World Bank Group and Adjunct Professor of Entrepreneurship and Design Thinking, The John Hopkins University
VP Service Design, J.P. Morgan
Director- Customer Experience (CX) Design Strategy , RBC
CEO , Academy of Design Thinking
Senior Designer- Brand Management , Lord Abbett
UX Lead- US, Somo Global
Head of Design Culture, Lloyds Banking Group
Global Head of CXManaging Director , Standard Chartered Bank
Founder and Guest Lecturer, Third Thunder and John Hopkins University