MarketsandMarkets

Design Thinking Virtual Summit( Time Zone - EASTERN STANDARD TIME (EST)

23rd - 24th September 2020

Maximizing the Value of Design within the BFSI Sector for Creative Problem Solving

Technology, digitization and globalization are disrupting conventional business models. The design and customer experience functions are witnessing an exponential shift. In today’s rapidly evolving world, it is essential to connect with the customers to stay ahead and gain competitive advantage. The BFSI sector has experienced a turbulent period of digital disruption in the recent past. Banking and Financial Institutes needs to explore the customer expectations and needs on a deeper level with unconventional innovative solutions. It is at this point that Design Thinking in finance comes into play! Design Thinking helps Banks and Financial Institutes understand the people for whom they are designing their products or services. Design Thinking in BFSI enables the integration of technology with a human centered approach into the business strategy.

Conceived with a vision to promote a knowledge sharing and networking platform, within the BFSI Sector, the MarketsandMarkets Design Thinking Virtual Summit, scheduled to be held on 23rd-24th September 2020, is going to focus on addressing the idea of design transformation and building a design thinking culture into a business organization. Join us for the two-day virtual summit that will bring together banking and finance experts to share their experiences and insights that have enabled growth and profitability in their organization.

Registered delegates can join the event from HERE!

WHAT TO EXPECT

  • Explore new business ideas with a human centered design strategy
  • Digital Design Thinking- Pros and cons of virtually incorporating Design Thinking
  • Application of Design Thinking with analytics and AI
  • Role of Data in Design Thinking
  • Working in sync with Lean, Agile and Design
  • The Impact of COVID 19 on Design Thinking, CX and UX

CEOs/Presidents, MDs, CCOs/CMOs/CDOs, Chief Executives, Directors, Vice Presidents, Department Heads, Leaders, Managers, Scientists and Technologists specializing in:

  • Design Thinking
  • Design Strategy
  • Customer Experience
  • Customer Centricity
  • Creativity
  • Innovation Management
  • Innovation
  • Strategic Innovation Management
  • Technical Development
  • Product Sustainability
  • Design Thinker
  • Visual Thinking
  • Customer Journey

  • Understand the importance of embedding a Design Thinking strategy into your business model
  • Learn to remain agile, in this unpredictable modern world
  • Integrate new business strategies using effective design thinking tools and technologies
  • Learn about how COVID has impacted the Design Thinking industry and why now the shift to a human-centered business strategy is necessary
  • Building a team that understands and implements a practical Design strategy for business growth
  • Amalgamation of AI and Analytics with Design Thinking

CONFERENCE AGENDA

Opening Remarks and Chairman’s Note

08:15 - 08:20

BUSINESS GROWTH WITH DESIGN THINKING

Incorporating a Design Thinking Culture into your Business strategy for growth

Rory Horne

Rory Horne, User Research and Insights Lead, Capital One

08:20 - 08:45

Design thinking as a transformation driver

Tiago Boaventura

Tiago Boaventura , Digital Design Lead, Scotiabank

08:45 - 09:10

The Culture of Design(ing) Systems

Eric Smallwood

Eric Smallwood, UX Lead- US, Somo Global

09:10 - 09:40

Networking Break 1

09:40 - 10:00

Building a (service) design curriculum in a bank

Roman Schoneboom

Roman Schoneboom, UX Design Systems Lead (VP), Credit Suisse

10:00 - 10:25

Transforming Teams by Exercising Design Thinking Muscles

Jessica DeMartini

Jessica DeMartini, Customer Experience Strategy Leader, Wells Fargo

10:25 - 10:50

CONJUNCTION OF CHALLENGES AND INNOVATION

Fire Side Chat: Digital Design Thinking: The pros and cons of virtually incorporating Design Thinking for success

10:50 - 11:20

How to take design thinking online - and achieve incredible results

Adam Billing

Adam Billing , Founder and Creator , Treehouse Innovation and Sprintbase

11:20 - 11:50

Design Thinking Can make an Elephant Dance!

Harshit Desai

Harshit Desai , Head - Customer Experience, Alliances & Automation , Aditya Birla Finance

11:50 - 12:15

Networking Break 2

12:15 - 12:45

End of Day 1

12:45 - 12:45

Opening Remarks and Chairman’s Note

08:25 - 08:30

TOOLS IN DESIGN THINKING

Fire Side Chat

Saleema Vellani

Saleema Vellani, Innovation Strategist – World Bank Group and Adjunct Professor of Entrepreneurship and Design Thinking, The John Hopkins University

08:30 - 09:00

How-to-advice” that can help lead to creative success

Joseph Tartaglia

Joseph Tartaglia , Senior Designer- Brand Management , Lord Abbett

09:00 - 09:25

FUTURE OF DESIGN THINKING

Networking Break 2

10:20 - 12:15

End of Conference

12:15 - 12:15

SPEAKERS

Jessica DeMartini

Jessica DeMartini

Customer Experience Strategy Leader, Wells Fargo

Paul Strike

Paul Strike

VP - Head of Design & User Experience , Prudential Financial

Rory Horne

Rory Horne

User Research and Insights Lead, Capital One

Tiago Boaventura

Tiago Boaventura

Digital Design Lead, Scotiabank

Jeanine Guido

Jeanine Guido

Executive Director Service Design| Digital Experience Design , J.P. Morgan

Liz Welzbacher

Liz Welzbacher

Director, UXDesign and Design Thinking , U.S. Bank

Harshit Desai

Harshit Desai

Head - Customer Experience, Alliances & Automation , Aditya Birla Finance

Adam Billing

Adam Billing

Founder and Creator , Treehouse Innovation and Sprintbase

Jose Coronado

Jose Coronado

VP Design Operations , J.P. Morgan

Roman Schoneboom

Roman Schoneboom

UX Design Systems Lead (VP), Credit Suisse

Giovanni Fortezza

Giovanni Fortezza

Executive Director - Head of Service Design CIB North America , J.P. Morgan

Saleema Vellani

Saleema Vellani

Innovation Strategist – World Bank Group and Adjunct Professor of Entrepreneurship and Design Thinking, The John Hopkins University

Maria Brendes

Maria Brendes

VP Service Design, J.P. Morgan

Azadeh Houshmand

Azadeh Houshmand

Director- Customer Experience (CX) Design Strategy , RBC

Dr. Juliana Goga-Cooke

Dr. Juliana Goga-Cooke

CEO , Academy of Design Thinking

Joseph Tartaglia

Joseph Tartaglia

Senior Designer- Brand Management , Lord Abbett

Eric Smallwood

Eric Smallwood

UX Lead- US, Somo Global

Paola Miani

Paola Miani

Head of Design Culture, Lloyds Banking Group

Millie Gillon

Millie Gillon

Global Head of CXManaging Director , Standard Chartered Bank

Zahraa Dagher

Zahraa Dagher

Founder and Guest Lecturer, Third Thunder and John Hopkins University

SPONSORS