The tectonic plates are shifting within the evolving travel, tourism and transportation industry. The emergent demand of the modern-day traveler is both a daunting challenge and a realm of unprecedented opportunities for companies in this domain.

Estimates peg the spending on customer experiences (CX) in the travel, tourism, and transportation domain at 75 Billion USD (globally), which is likely to continue increasing at a breakneck pace. Companies are increasingly looking at AI-driven customer experience solutions to respond to these novel challenges and capitalize on the contemporary opportunities available .